Showler and Showler want you to be happy with the goods and service you receive. Due to the varying nature of our product catalogue, our returns and refunds policy varies depending on the product(s) purchased. Below is a list of the different policies based on the products we offer:
If you purchase a postcard(s) from us, you have 14 days, from the date of delivery, to notify us if you wish to cancel your postcard(s) order or exchange the postcard(s) for another item. Return postage costs are the responsibility of the purchaser. The postcard(s) must be returned in their original packaging in the condition they were received.
You have 1 hour from the time your art print(s) order is placed to contact us to amend or cancel your art print(s) order. Unfortunately after this time has elapsed as all our art prints are made to order, we are unable to offer a refund or exchange on any art print(s) purchased. The only exception being that if the item is supplied damaged. Return postage costs are the responsibility of the purchaser.
If you find a damaged item in your order, please notify us in writing within 24 hours of its delivery. Failure to notify us within this timeframe may affect our ability to offer you a refund or exchange.
To notify us of damaged items in your Showler and Showler order, click on the 'contact us' link in the 'more' menu on our homepage or email us at: email@example.com
Deliveries outside the UK
If placing an order for delivery to a country outside of the UK, any local taxes, import and/or export duties are the liability of the purchaser. These are not calculated at checkout and payment of these taxes and/or duties are not the responsibility of Showler and Showler.
International delivery charges, local taxes, import and/or export duties will not be refunded under any circumstances.
Showler and Showler recommend all customers purchasing for delivery to destinations outside the UK check first with all necessary bodies with regards to any local taxes, import and/or export duties they will be liable for before purchasing any goods from the Showler and Showler website.
How to return or exchange a product
You must notify us in writing if you wish to cancel your order or exchange an item, and we encourage you to outline your reasons for doing so as this helps us to improve our offering.
To discuss any return or refund directly with Showler and Showler, click on the 'contact us' link in the 'more' menu on our homepage or email us at: firstname.lastname@example.org
We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed fully with a representative of Showler and Showler.
We will process any refunds directly to your payment debit or credit card within 30 days, subject to compliance with the returns policy and timeframes outlined above.
The above policy does not affect your statutory consumer rights. Learn more about your statutory consumer rights at http://www.consumerdirect.gov.uk
Rocket Base Ltd (T/A Showler and Showler) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Rocket Base Ltd (T/A Showler and Showler) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
WE WILL NEVER STORE YOUR CREDIT OR DEBIT CARD DETAILS. Our payment provider will use your credit or debit card details to process your payment(s) to us for services/ goods ordered, but we will never have sight of the details, nor will they be stored on our system.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com, or unsubscribing from our email database via the link in the 'More' menu on the homepage.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Showler and Showler, Personal Data Requests, 1 Church Farm Mews, The Street, East Langdon, Dover, Kent. CT15 5FE.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Terms of Service
The term 'Rocket Base Ltd (T/A Showler and Showler)' or 'Rocket Base' or 'Showler and Showler' or 'us' or 'we' refers to the owner of the website whose registered office is 4 Bloors Lane, Rainham, Kent, ME8 7EG, UK. Our company registration number is 7625123 (England & Wales). The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website and its content is copyright of Rocket Base Ltd © Rocket Base 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The Paypal logo is TM/© Paypal 2012
The Shopify logo is TM/© Shopify 2012
Despite out upmost efforts to show all products as accurately as possible, due to the nature of the print process, varying monitor and device performance, as well as fundamental differences between web and print colour reproduction, the accuracy of colours displayed on this website cannot be guaranteed.